Account & Data Deletion Request

SerbisyoHub PH (ph.serbisyohub.app) & SerbisyoHub Provider (ph.serbisyohub.provider)

In compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and Google Play Developer Policy, SerbisyoHub PH provides users with full autonomy to permanently delete their account and associated personal data.

Method 1 • Instant

In-App Deletion

You can delete your account directly inside the SerbisyoHub Customer or Provider mobile application:

Open the SerbisyoHub or SerbisyoHub Provider app.
Tap the Profile tab in the bottom navigation bar.
Scroll down and tap Account Settings or Privacy.
Tap Delete Account & Data.
Confirm your request when prompted.

Takes effect immediately upon confirmation.

Method 2 • Web & Email

Email Deletion Request

If you no longer have access to the mobile app, you can submit an email request to our Data Protection Officer:

To: [email protected]

Subject: Account Deletion Request

Include: (1) Registered Email Address, (2) Registered Mobile Number (+63), and (3) App Type (Customer or Provider).

Processed within 48 to 72 business hours.

What Data Is Deleted vs. Retained?

Data Permanently Purged

Personal identity profile (Full Name, Email, Mobile Number)
Authentication credentials & active hardware tokens
Government IDs & KYC credential documents (stored on Cloudflare R2)
Saved home / business GPS pinned addresses & real-time location telemetry
Profile photos & service portfolio media
Push notification registration tokens (FCM)

Data Retained for Legal Compliance

Certain records must be retained in accordance with Philippine statutory obligations:

Financial & Tax Ledgers: Transaction invoices and 0.5% Creditable Withholding Tax (CWT) ledgers are retained for 5 years pursuant to BIR Revenue Regulations No. 16-2023 and the Philippine NIRC.
Dispute & Fraud Prevention Records: Anonymized dispute resolution hashes are maintained to comply with Anti-Money Laundering Council (AMLC) guidelines.

Need to delete specific data without deleting your account?

You do not need to delete your entire account to remove sensitive data. Within the app, you can freely remove saved pinned addresses, revoke location permissions at the OS level, or delete unneeded payment methods at any time under your Profile.

Questions regarding our privacy practices or data retention schedule?

Contact Privacy Support at [email protected]