Privacy Policy

Last Updated: August 2026

1. Information We Collect

We collect personal information necessary to operate the SerbisyoHub platform. This includes:

  • Identity Information: Name, phone number, email address, and biometric data (if enabled on your device).
  • Location Data: GPS coordinates to match customers with nearby providers. Note: Provider locations are fuzzed for privacy.
  • Financial Data: Bank account or e-wallet details for payout processing via our escrow partner, Xendit.

2. How We Use Your Data

Your data is strictly used to facilitate bookings, process escrow payments, verify identities (KYC), and improve platform safety.

3. Data Security & Storage

We implement enterprise-grade security including Row Level Security (RLS) and AES-256 encryption. Your sensitive ID documents are stored in secure buckets that are completely inaccessible to the public.

4. Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to request access to, correction of, or deletion of your personal data at any time.

5. Third-Party Service Providers & Telemetry

To provide reliable and secure services, we integrate with trusted enterprise providers:

  • Supabase Managed Cloud: Relational database, user authentication, and real-time synchronization.
  • Cloudflare R2: Encrypted S3-compatible cloud storage for KYC documents and job completion media.
  • Google Firebase Crashlytics: Crash logging, diagnostic telemetry, and performance monitoring to maintain mobile application stability.
  • PayMongo & Xendit: PCI-DSS compliant payment processing, escrow protection, and payout disbursement.

6. Account & Data Deletion Policy

We respect your right to erasure. Users may request full account and personal data deletion through either of the following methods:

Method 1: In-App Self-Service Deletion

Open the SerbisyoHub App ➔ Navigate to Profile / Settings ➔ Select Delete Account ➔ Confirm account closure. Your account session will terminate immediately.

Method 2: Web-Based Deletion Request

Visit our dedicated Account & Data Deletion Page or send an email to [email protected] with the subject "Account Deletion Request" from your registered email address. Our security team will process your request within 48 business hours.

Data Retention & Compliance

Upon account deletion, all personal identification records, KYC documents, phone numbers, and profile photos are permanently purged. Financial transaction records and BIR tax withholding ledgers are retained for five (5) years strictly to comply with Philippine National Internal Revenue Code (NIRC) and BIR RR 16-2023 regulations.